Cancellations are a natural part of the cleaning industry - life happens. While I recommend showing grace to customers with legitimate cancellation reasons, it's equally important to penalize customers that break your cancellation policy. Your team members rely on those cleanings and set aside time in their schedule to clean. It's unfair to reimburse them for their time. Not only can a cancellation fee help prevent cancellations and improve your team's morale, but it can also increase your revenue. Let's pretend your company services 250 customers per month. If 10% cancel (and you have a $50 cancellation fee), then that's $1,250 more than $0.00.
