Have you ever ordered a brand new iPhone only to open the packaging and find a Pixel? Ew, green bubbles! That's like telling your customer they're getting a deep cleaning and then providing a standard cleaning service? Communicate with the customer exactly what to expect from their cleaning service and then deliver. You'll find that customers have their own interpretations of "clean." Use your FAQ page, terms of service, and booking confirmation emails to clearly define the "clean" they're paying for.
